Contact Us

Where are you located?

Our main production facility is located in Illinois but the majority of our staff works from home, processing orders and making sure your package ships on time and is correct. We do have a mail forwarding address in Las Vegas to handle all of our mail and send it to us, but it is not our physical location. Because of the Vegas address, we have decided to use a Nevada number to route calls to our staff during normal business hours.

When are you available?

Our customer support department is available Monday thru Friday from 9AM to 5PM EST. Occasionally we answer calls and chats after hours and on weekends, so feel free to reach out to us. If we do not respond, leave us a message and we will answer you back during normal support hours. Our offices are closed on major holidays and the majority of weekends.

How can I reach you?

We are available by telephone using our toll-free support line, email (our contact form is below) and live chat which you can access in the bottom right hand corner of your screen. Our staff is here to assist with your order statuses and help navigating our website.

I sent an email to somebody and nobody has responded

Occasionally, email servers such as Hotmail or Gmail will automatically considered certain messages as being spam and filter them away. We have no control over this process. Please check your email inbox for replies from “info @ novelty certifications dot com” (simply add the spaces back and mke the dot a . and you’ll be have our complete email). You can also add our email to your safe list.